Terms and Conditions

  1. GENERAL:


  2. All sales, deliveries and services from and by Shree Prayag Air Controls (P) Ltd (SPAC) shall be governed exclusively by the following terms and conditions and no deviation from these conditions, except those accepted in writing, shall be binding on SPAC. It is clearly understood that, by placing an order with us, the customer is deemed: To have accepted our conditions and have waived off their conditions of purchase, if any, conflicting with that of ours.

  3. QUOTATION:

  4. The quotation is valid for a period of thirty days unless extended by SPAC in writing. SPAC reserves the right to alter the material, design and weight to be in conformity with the technical specifications. Any apparent or non-apparent change in color, design or weight shall not give rise to any claim for compensation by the customer and will not create any obligation on part of SPAC.

  5. PRICE:

  6. Price quoted is ex-works Noida. The prices do not include packing, freight charges, insurance, taxes, other levies which are as below: Goods and Services Tax: As applicable at the time of delivery. Freight Charges: All goods shall be dispatched on "Freight to pay" basis. However. if small consignments are sent through RPP or Courier, such charges will have to be prepaid. All other Taxes and levies shall be borne by the purchaser. Prices and terms are subject to change without any notice. The price prevailing at the time of dispatch will apply.

  7. SHIPPING POLICY:

  8. At, we aim to provide you with efficient and reliable shipping services to get your products to you as quickly as possible.

    1. Mode Of Dispatch:

    2. Unless otherwise specified, goods shall be dispatched by RPP or by road / lorry only. Dispatches by courier will be made if requested by the client only on advance payment of courier charges. However, SPAC shall bear no responsibility for the quality of such services.

      The customer will have to provide Road Permit applicable in the state of delivery of goods, in advance with the Purchase Order. Under no circumstances, Goods shall be dispatched without receipt of applicable Road Permit in advance. Any loss occurred to the customer for non-providing or any wrong information, intentional or unintentional given by the customer in the Road Permit shall be sole responsibility of the customer.

    3. Delivery Time:

    4. We shall endeavor to keep the scheduled delivery dates. The delivery period commences from that point of time, when all the technical and commercial details have been agreed between SPAC and the customer and the customer has issued a Purchase Order. If further, some clarifications are required, the delivery period commences from the date of such clarifications reaching SPAC. SPAC shall not be responsible for delays in delivery in case of Force Majeure events. The unforeseen events include, but are not limited to, labour disputes, wars and up springs, strikes, action by public authorities, act of God and major damage sustained through the action of water, fire, energy, wind etc. which releases SPAC from the obligation to adhere to the delivery dates.

  9. PAYMENTS:

  10. Unless otherwise agreed in writing by SPAC, payment shall be made by the way of Bankers' Cheque / Demand Draft / Net banking / Credit Card / Debit Card payable at Delhi / Noida / spacpneumatic.com. All the bank charges shall be borne by the customer. The amount invoiced has to be paid within the due date as per the agreed credit terms mentioned on the invoice after which an interest @ 18% pa. shall be charged.

  11. WARRANTY:

  12. SPAC warrants the equipments sold to be free from defect in material and workmanship. SPAC shall repair the goods found to be defective in material and workmanship without any charges. However, any transportation or freight charges for return or dispatch of material shall be borne by the customer. SPAC shall not be obligated, however, to repair the goods which has been repaired by others, abused, improperly installed, altered, or otherwise misused or damaged in any way. SPAC will not be responsible for dismantling, re-assembling or reinstallation charges of the goods at the customer’s premises. This warranty is in lieu of all other warranties, expressed or implied. SPAC shall not be liable for any special, indirect, incidental or consequential damages borne by the customer including damages claimed in connection with any recession of this agreement by purchaser.

  13. CLAIMS FOR COMPENSATION FOR DAMAGES:

  14. Under no circumstances SPAC shall be responsible for penalties of any nature in case of delayed supply. SPAC shall also not be liable for damages measured by loss of profit or product or consequential damages of any nature, resulting wholly or partly from defect in goods, delay in delivery, negligence, mistake or misrepresentation.

  15. RETURN POLICY:

  16. At SPAC Pneumatic, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we have return process to make your experience as smooth as possible.

    1. Returns Eligibility:
    2. The customer may return eligible products within 30 days from the date of purchase.

      To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.

    3. Return Process:
    4. To initiate a return, please contact our Customer Support team at [email protected]

      Pack the product securely with the original packing slip and the sales invoice number against which the purchase was made.

      Ship the package to:

      Shree Prayag Air Controls Pvt Ltd
      A - 56, Sector - 57
      Noida, Uttar Pradesh, India - 201301

      The customer is responsible for the return shipping costs, unless otherwise sta.

    5. Refunds:
    6. Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

      If your return is approved, we will process the refund to your original method of payment within 5-7 days or issue a credit note.

    7. Non-Returnable Items:
    8. Certain items are non-returnable, including but not limited to:

      • Custom-made or customized products
      • Products that have been used or damaged by the customer
      • Products not returned within the specified return period


  17. CANCELLATION POLICY:

  18. Orders can be cancelled before they are shipped. To cancel an order, please contact our customer service team at [email protected]. Custom-made or special order products cannot be cancelled or refunded in any circumstances.


  19. PLACE OF JURISDICTION:

  20. Law of land of India shall be applicable in case of dispute. The place of fulfillment of obligations shall be Noida, Distt. Gautam Budh Nagar, UP. The place of jurisdiction for all disputes shall be Nelda and all suits by or against us shall be filed in the Courts situated at Noida, Distt. Gautam Budh Nagar, U.P. exclusively.

Note :All product's pictures are indicative and might differ from the actual product.
 

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